What is your refund and return policy?

We want you and your pet to love your purchase, but if you’re not completely satisfied, here’s how our refund and return process works:

Step 1: Contact our Customer Support within 14 days of receiving your order with your order number and reason for the return.

Step 2: Ensure the product is unused, in original packaging, and in sellable condition.

Step 3: Once approved, we’ll provide a prepaid return shipping label or instructions on how to return the product.

Step 4: Ship the item back within 7 days of receiving the return instructions.

Step 5: After we receive and inspect the returned item, we’ll process your refund within 5-7 business days to your original payment method.

Note: Shipping fees are non-refundable unless the return is due to a mistake on our side or a defective product.